DATE	TIME	LOCATION	COURSE	WHO SHOULD TAKE THIS COURSE	INSTRUCTORS
July 19	6-10pm	Chapter	Collaborating to Ensure Effective Service Delivery   Attendance both evenings is required	All volunteers working with partners	D Hoge M Thompson
July 20	6pm-10pm	Chapter	Collaborating Simulation	All volunteers working with partners	D Hoge M Thompson
August 1	6pm-10pm	Chapter	Emergency Operations Center Workshop   Attendance both evenings required	All Government Liaison volunteers	D Hoge D Thigpen M Thompson
August 2	6pm-9pm	Chapter	EOC Simulation	All Government Liaison volunteers	D Hoge D Thigpen M Thompson
August 6th	8:30am-12:30pm	Chapter	Psychological First Aid	All Disaster volunteers	R. Robertie
August 6th	9:00am-1:00pm	Chapter	Health Services Response Workshop	Disaster Health Services volunteers	L. Henderson
August 6th	1:30-4:30	Chapter	DSO only	All New volunteers & all Mass Care volunteers
August 17th	6-10pm	Chapter	Disaster Assessment Basics	All DAT volunteers & all volunteers interested in DA
September 10	8:30am-4pm	Chapter	DSO & SO	All New volunteers & all Mass Care volunteers
September 14	6pm-8pm	Chapter	DAT Workshop	All new volunteers interested in DAT	V Kling
November 8	6pm-10pm	Chapter	DSO	All new volunteers
November 9	6pm-10pm	Chapter	SO	All Mass Care volunteers

  

Disaster Services Overview is a basic level course that provides an introduction to Disaster Services at the American Red Cross. The course is divided into two modules. The first module introduces disaster preparedness and response at the American Red Cross and the second module is designed for chapters to customize with their local Disaster Services program information. The course engages participants through integrated video and interactive activities.

Shelter Operations is an instructor-led, basic level course designed to give participants an overview of the American Red Cross policies and procedures for setting up, running and closing a shelter during a disaster. The course includes lecture and group exercises.

Client Casework is an activity within the Individual Client Services group. It provides direct assistance to individuals affected by man-made or natural disasters, ranging from single-family home incidents to larger events such as tornadoes, floods and hurricanes, and catastrophic incidents. Assistance can be issued in two forms: hard assistance and soft assistance. Examples of soft assistance include listening, providing information, advocacy, counseling and referral. Hard assistance includes mass sheltering, feeding and the bulk distribution of personal care items and cleaning materials, as well as emergency financial assistance to allow clients to purchase items needed immediately to begin their recovery.

Health Services Response is an instructor-led, basic level course designed to orient licensed health professionals to the roles and responsibilities of a Disaster Health Services volunteer when working on behalf of the American Red Cross to meet the disaster-related health needs of clients.